Definition of Business Process Management

A business process is a series of tasks or activities that produce a specific service or product, and includes the services of people and systems. It can be defined as a collection of related, structured activities performed to achieve a specific objective or goal.

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These activities are generally documented in one or more process descriptions, also known as business process models. These models define the steps in a business process and the control mechanisms required to regulate its execution. Such models are used in the planning, control, and improvement of business processes.

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Business processes are often performed by people using computer systems, but they can be carried out by various types of organizations, including government agencies and not-for-profit organizations

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A business process is usually supported by an information system; this system handles the data elements used by the process plus the communications required for control and information exchange among participants in the process (also known as stakeholders). Systems used specifically for business processes are called enterprise management systems.

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